Markets Residential Residential HVAC Quality Maintenance (QM) Program: Customer Research

Residential HVAC Quality Maintenance (QM) Program: Customer Research

Report Fields

Project Number	ET11PGE1109
Start Year	2011
End Year	2011
Markets Segments	Residential
Project Type	Electric Energy Savings
Type of Technology	HVAC, Residential
Organization	Pacific Gas and Electric (PG&E)
Project Status	Completed
Savings Type	Home

This project was designed to evaluate strategies and tactics for implementation of ACCA Standards 180 and 4. In order to explore further development and marketing of the HVAC Quality Maintenance (QM) program, PG&E conducted customer research with the objectives to: (1) understand customers’ existing knowledge, concerns, and experiences with their HVAC systems, (2) gauge customer reactions to the HVAC service agreements, and (3) what do customers perceive to be the “optimum” features and cost for the service agreements.

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