Customer Perception of Real-Time PricingProject Number EM&T Organization SCE End-use Other Sector Commercial, Residential Project Year(s) 2021 - 2021
To understand customer perceptions and preferences of Real-Time-Pricing (RTP) rate structures, SCE/EPRI conducted an online survey via SCE business & residential customer panels in March 2021. The survey collected responses from 186 small business customers and 1,107 residential customers. This report summarizes the results from residential respondents. A separate report summarizes the results from the business customers.