HPWH Conversion Readiness Program Focused Pilot

The Heat Pump Water Heater Conversion Readiness Focused Pilot tested interventions at the stages of customer engagement, participation in home assessments, and installation of heat pump water heaters, and evaluated the scalability of the heat pump water heater conversion readiness program.The scope of the Focused Pilot included:Identifying Southern California Edison customers for electrification opportunitiesOffering electrical readiness assessments to targeted Southern California Edison customersCoordinating with the existing and parallel TECH Clean California programsDesigning and developing the process for providing customer assessment reportsDeveloping a customer portal and process for reserving and paying incentives for heat pump water heater electrical readiness upgrades associated with heat pump water heater installsIdentifying local and experienced contractors to support pilot participantsConducting electrical readiness assessments and customer walk-through of assessment report findings, recommendations, and next steps to pursue electrical upgrades and a heat pump water heater installationDesigning surveys for participants to collect feedback on program designTracking pilot observations Key findings from the Focused Pilot are summarized into three broad categories, which are further detailed in the the Key Findings section of the Final Report.